Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kellie Littles

Kellie Littles

February 29, 2024

5  out of  5
rating by Kellie Littles
"I have been with this State Farm for over 20 years!! Everyone is so nice and informative especially Charlie!! They always try to get you the best coverage and deductions for your monthly payment"
We responded:
"Thanks Kellie I really appreciate hearing our clients to notice that Charlie is doing a great job!"
Profile photo of Isela Gutierrez

Isela Gutierrez

December 13, 2023

5  out of  5
rating by Isela Gutierrez
"Very happy customer. All interactions thus far have been positive and prompt. My current monthly bill has decreased by $100!"
We responded:
"Ideal we are happy to assist you with your needs. Please stop by and get a Christmas cookie one day this month!"
Profile photo of Annemarie Roy

Annemarie Roy

November 28, 2023

5  out of  5
rating by Annemarie Roy
"Charlie is very knowledgeable and helpful. We were able to get insurance for our daughter right away."
We responded:
"Thanks so much Annemarie, Charlie has been a huge asset to my office!"
Profile photo of Colton Whiteside

Colton Whiteside

November 1, 2023

5  out of  5
rating by Colton Whiteside
"Charlie Plummer's performance at State Farm Insurance was truly outstanding. Her customer service skills were nothing short of exceptional. She displayed an unparalleled level of dedication by promptly addressing all your queries, and what set her apart was her willingness to patiently explain every detail, ensuring you felt fully informed and comfortable throughout the process. Charlie's personalized and attentive approach made your interaction with State Farm Insurance a wonderful and informative experience. Her professionalism and expertise shine brightly, leaving you with the utmost confidence in her abilities. You wholeheartedly recommend Charlie and couldn't be more pleased with the service she provided. She deserves the highest praise, and a perfect 10/10 rating, for her remarkable service that goes above and beyond. Charlie Plummer is truly an asset to State Farm Insurance!"
We responded:
"We appreciate your positive response about Charlie. She cares very much to protect your needs. Come see us again soon!! "
Profile photo of Jenny Jones

Jenny Jones

October 28, 2023

5  out of  5
rating by Jenny Jones
"It has been a joy having Debbie Baker's team handle my coverage. The team is friendly and accessible. Jessica is my contact and I look forward to our calls."
We responded:
"Jenny we appreciate the comments and Jessica has been a wonderful addition to our team"
Profile photo of Sarah Stevenson

Sarah Stevenson

October 26, 2023

5  out of  5
rating by Sarah Stevenson
"She’s amazing and so is her staff"
We responded:
"Thanks so much we Love hearing from our customers!"
Profile photo of Will Young

Will Young

October 24, 2023

5  out of  5
rating by Will Young
"Hands down the best agent and office staff! Debbie and her team have been providing the best service and support you could ask for! I've been with her for nearly 20yrs. She truly makes the difference, I highly recommend them!!!"
We responded:
"William it has been my pleasure to work with you and your family referrals for years!!!"
Profile photo of Michele Kaminski

Michele Kaminski

October 18, 2023

5  out of  5
rating by Michele Kaminski
"Best experience ever meeting my insurance needs. Customer service is best in class, prompt clear concise communication. Charlie specifically was consumate professional."
We responded:
"Michele, We truly appreciate your review and the time you have given to share it with us! Have a great day!! "
Profile photo of Julie Peck

Julie Peck

October 13, 2023

5  out of  5
rating by Julie Peck
"Ms Baker was professional, quick, and friendly in my interactions with her. She got everything done that we needed in a very timely manner. A pleasure to work with her."
We responded:
"Julie I truly appreciate your review. We enjoy hearing that we have met or exceeded your needs! Thanks so much!!"
Profile photo of Jon' Wyatt

Jon' Wyatt

September 19, 2023

5  out of  5
rating by Jon' Wyatt
"DEBBIE and JESSICA are EXTRAORDINARILY wonderful people to work with !! We just love them!!"
We responded:
"Thanks Jon we truly appreciate you and enjoy your Mother."
Profile photo of Sarah Ofori

Sarah Ofori

August 29, 2023

5  out of  5
rating by Sarah Ofori
"I highly recommend Debbie Baker's Insurance team, specifically Jordan Russo-Hicks that took time to explain the various options and work with me to have sufficient coverage for my home needs. He will extremely knowledgeable and diligent with his follow-up"
We responded:
"Thanks Sarah Jordan has been a great addition to our office. We appreciate your business."
Profile photo of Dion Mims

Dion Mims

August 14, 2023

5  out of  5
rating by Dion Mims
"Was very kind, helpful and respectful and we received good quotes and everything."
We responded:
"Thank you Dion we appreciate your comments!"
Profile photo of Kat Martin

Kat Martin

August 7, 2023

5  out of  5
rating by Kat Martin
"Debbie and her team know their stuff! With trees down on houses and cars in the recent storm, they where quick to get issues resolved. On top of that, they always picked up the phone to answer questions and were happy to give references for contractors to get things fixed. THANK YOU STATE FARM DEBBIE BAKER!!! Seriously, call and get a quote. They won’t let you down. 😃"
We responded:
"Kat we appreciate your kind and sincere review. Look forward to working with you in the future!"
Profile photo of Devin CSon

Devin CSon

July 10, 2023

5  out of  5
rating by Devin CSon
"I recently had the pleasure of working with Jordan Russo-Hicks, a State Farm Insurance Agent, and I must say that my experience was truly exceptional. I felt a genuine sense of care and dedication to helping me find the perfect insurance solutions for my needs. Jordan's professionalism and expertise were evident throughout our interaction. He patiently listened to my concerns and took the time to understand my specific requirements. He went above and beyond to tailor insurance plans that not only met my needs but also fit within my budget. His personalized approach made me feel like a valued client, and I appreciated the level of attention he gave to every detail. I cannot recommend Jordan enough. Whether you're a first-time insurance buyer or someone looking to review your existing policies, I am confident that Jordan will provide you with the same exceptional service that I received. If you're searching for a helpful and reliable insurance agent, look no further than Jordan Russo-Hicks at State Farm. You won't be disappointed!"
We responded:
"Devin your comments are very much appreciated. Jordan has been an Awesome addition to our team. Hope to meet you one day if you come in again! "
Profile photo of Veronica York

Veronica York

June 27, 2023

5  out of  5
rating by Veronica York
"Absolutely exceptional customer service! Every agent that I have ever worked with at this location has made my experience EASY! They always take the time to explain their policies and help me to choose which policy is best for me and my family! I believe Katie was who I spoke to on the phone and I just want to say, thank you!"
We responded:
"Thank you for the beautiful review!! I really appreciate your time and kind words. ! Look forward to seeing you again!"
Profile photo of Matt Saucier

Matt Saucier

June 20, 2023

5  out of  5
rating by Matt Saucier
"Have always been easy to work with. We are moving out of state and Jordan C Russo-Hicks has been absolutely awesome and super helpful! Highly recommend"
We responded:
"Matt, I really appreciate the review! Jordan is a great add to our team. Hope to meet you one day in the office myself. Thanks, Debbie Baker Krough"
Profile photo of Steven Jimenez

Steven Jimenez

June 14, 2023

5  out of  5
rating by Steven Jimenez
"State Farm is phenomenal. Their agents stay close to you and are very informative. Debbie is an awesome agent and meeting Jessica and going over my policy was a pleasant breeze. Highly recommended!! Why look elsewhere?"
We responded:
"Thanks so much… this is music to our ears. !! Thanks again Steven!!!"
Profile photo of Tanaja Starr

Tanaja Starr

May 18, 2023

5  out of  5
rating by Tanaja Starr
"Thank you for everything you guys have done for my family. We been coming to Debbie Baker Office for years. Longer than I was even born on the earth. We mostly work with Kayla and Jordan since I have been insured. Every one is very kind, informative, and knowledgeable. I would never go to another insurance agent(s) besides this one. Thank you for everything you guys do again"
We responded:
"Tanaka we appreciate your loyalty and business very much!!!"
Profile photo of Sammie Clark

Sammie Clark

March 8, 2023

5  out of  5
rating by Sammie Clark
"Jessica was the best that she can be... thanks for all you do!"
We responded:
"Sammie I am very excited to hear that you and Jessica are happy! We have really enjoyed having your business for years!!!"
Profile photo of Jessica Burton

Jessica Burton

March 8, 2023

5  out of  5
rating by Jessica Burton
"Called in was working on life insurance and Charlie was so helpful and made the process started I even got some on my dad!"
We responded:
"Jessica we truly appreciate hearing that Charlie has been wonderful for protecting you and your Dad!!!"
Profile photo of Morgan Carr

Morgan Carr

March 7, 2023

5  out of  5
rating by Morgan Carr
"I spoke with Charlie and honestly this was the fastest and easiest insurance process I have ever been through. Charlie broke everything down for me so that I could understand exactly what I was getting and paying for. She did this without over explaining and complicating things, which I LOVED ! I would definitely recommend this insurance agency and if you can ask for Charlie, but honestly after reading the reviews sounds like anybody can help, Charlie was just very fast, efficient and had a great personality . I really enjoyed talking with her."
We responded:
"Morgan I truly appreciate your comments on Charlie she is a wonderful person does a great job explaining the real importance of our products. Look forward to meeting you on day!!!"
Profile photo of Robert Nicholas

Robert Nicholas

February 10, 2023

5  out of  5
rating by Robert Nicholas
"I've been looking for life Insurance for my wife and I. I have been getting quotes from several companies who gave me very average customer service. I contacted this agency and worked with Jordon and I was quite pleased. Jordon's customer service skills, attention to detail and product knowledge far exceeded the other companies and my expectations. I'm very happy I worked with him."
We responded:
"We really enjoy Jordan as well and I am thrilled to hear this wonderful review!!!"
Profile photo of Chandra Russo

Chandra Russo

January 27, 2023

5  out of  5
rating by Chandra Russo
"Jordan Russo-Hicks was personable and so helpful to find just the right products for our needs."
We responded:
"Chandra I appreciate you taking time to acknowledge the great services you have received from Jordan at our agency!!!"
Profile photo of Vonzell Kelley

Vonzell Kelley

January 23, 2023

5  out of  5
rating by Vonzell Kelley
"I really appreciated the help and assistance my mom and I received as we were shopping around looking for a better deal on her home and my car. The team has really made the process of getting a quote easy and time efficient. It also helps that they’re local right in the KC area."
We responded:
"Vonzell I appreciate you letting us at the agency know we have pleased you and your Mom and look forward to seeing you in the future!!!"
Profile photo of Ross Liberto

Ross Liberto

August 24, 2022

5  out of  5
rating by Ross Liberto
"My parents have been with Debbie for 2 or 3 decades. Now she’ll be stuck with me for just as long! Her & her team are AWESOME!"
We responded:
"Ross I truly appreciate your business and friendship!!!"